The telecoms giant has this week begun contacting affected customers to warn them their monthly bill will rise in line with January’s Consumer Price Index (CPI) inflation figure on 31 March. 

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Who’s affected by the BT price rises?

The 1.3% increase to monthly bills affects BT broadband, landline and mobile customers who signed up or re-contracted between 11 January 2019 and 16 January 2020 – though BT wouldn’t confirm how many customers this applies to.

If your contract starts on or after 17 January 2020, your bill won’t rise next month but will go up in line with inflation in March 2021.

As well as the rise in monthly bills, BT is also increasing some extra charges paid by landline customers, such as out-of-allowance calling rates and optional add-ons. These changes will apply to all customers, regardless of when you took out your contract.

BT mobile customers won’t see any change in the cost of add-ons and out-of-allowance calls, texts and data, while some broadband and landline products will also remain at the same price.

The firm says it will let you know exactly how the price of your plan will be changing. We’ll be doing further analysis on the price rises, but for a full list of changes see its tariff guide

BT broadband and landline customers enjoyed a year without any price rises in 2019, after being stung with two rounds of hikes in 2018. But the firm’s warned that after this year, those who signed up since 11 January 2019 can now expect to see CPI-linked price rises every March. 

Those who signed up or recontracted before 11 January 2019 aren’t affected by any inflationary price rises – though of course BT may decide to separately raise prices at some point in the future. 




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